Refund policy

Withdrawal Policy

Right of Withdrawal

You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party designated by you who is not the carrier, took possession of the last item. Once you have notified us of your withdrawal, you will receive a free return label, so you will not incur any costs for the return.

To exercise your right of withdrawal, you must inform us (Teppana GmbH, Obenhauptstraße 4, 22335 Hamburg, Germany, service@teppana.de, telephone: 040/79769152) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the model withdrawal form for this purpose, although this is not mandatory.

You can also complete and submit the model withdrawal form or your withdrawal notice electronically on our website: https://teppana.eu/pages/returns. If you use this option, we will send you confirmation of receipt of your withdrawal during the next working day.

To meet the withdrawal deadline, it is sufficient for you to send your notification of your decision to exercise your right of withdrawal before the withdrawal period expires.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, e.g. for deliveries outside Germany), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

Once you have informed us of your withdrawal, we will send you a free return label during the next working day, so you will not incur any costs for the return. You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you receive your return label from us. The deadline is met if you send the goods before the fourteen-day period has expired.

You are only liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.

Model Withdrawal Form

(If you wish to withdraw from the contract, you may use this form and send it to us:

To:

Teppana GmbH

Obenhauptstraße 4

22335 Hamburg

service@teppana.de

– I/We () hereby give notice that I/we () withdraw from my/our () contract for the purchase of the following goods ()/the provision of the following service ()

– Ordered on ()/received on ()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this form is submitted on paper)

– Date

(*) Delete as appropriate.

Alternative Return Shipping Cost Arrangement for Germany

We bear the direct cost of returning the goods if the return is made from within Germany.

Withdrawal Policy created using the Trusted Shops legal text generator in cooperation with FÖHLISCH Rechtsanwälte.